Strong Organizational Skills: Ability to manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
Excellent Customer Service: Exceptional interpersonal and communication skills to build rapport with customers, address inquiries professionally, and provide a positive experience.
Attention to Detail: A meticulous eye for accuracy when processing orders, invoices, and customer data.
Technical Proficiency: Experience using office productivity software (e.g., Microsoft Office Suite) with a strong understanding of functions relevant to sales administration (e.g., spreadsheets, databases).
Familiarity with CRM Systems (Optional): Prior experience with Customer Relationship Management (CRM) software used in the education industry is a plus.
Requirements:
High School Diploma or Equivalent: The minimum requirement is a high school diploma or GED. An associate's degree in business administration or a related field is preferred.
Previous Sales Administration Experience: Prior experience in a sales support or administrative role, preferably within the education sector, is highly desirable.
Understanding of Sales Processes: Basic understanding of sales cycles, lead generation, and customer conversion processes is beneficial.
Job Responsibilities:
Order Processing & Management: Process customer orders for English courses accurately and efficiently through email, phone, or online platforms.
Customer Communication & Support: Respond to customer inquiries about courses, pricing, registration processes, and resolve any issues promptly and professionally.
Data Entry & Management: Maintain accurate customer records, course enrollment data, and track sales performance metrics within CRM systems or internal databases.
Generate Reports & Documentation: Prepare reports on sales performance, enrollment figures, and generate necessary documentation for internal processes.
Administrative Support: Provide comprehensive administrative support to the sales team by scheduling appointments, managing calendars, and handling other administrative tasks. Inventory Management (Optional): In some cases, managing and tracking inventory of any physical course materials may be included.
Compliance with Regulations: Ensure adherence to company policies and any relevant industry regulations regarding data privacy and customer information.
